Support

We're committed to ensuring you have a seamless experience with Shopify Sync for monday.com. Our support team is here to help with setup, troubleshooting, feature requests, and any questions you may have.

How to Contact Support

Email Support: [email protected] Our dedicated support team monitors this inbox and will respond to your inquiry promptly.

Live Chat: Use the chat widget located at the bottom right of this page for real-time assistance during business hours. <insert widget>

What We Can Help With

• Initial setup and configuration

• Data sync troubleshooting

• Integration questions

• Feature requests and feedback

• Technical issues or bugs

• Account and billing inquiries

Response Times

We strive to respond to all support requests within 24 hours during business days. For urgent technical issues, please clearly mark your email subject line with "URGENT" for priority handling.

Before You Contact Us

To help us assist you more efficiently, please include:

• A description of the issue or question

• Any relevant screenshots or error messages

• Steps you've already tried (if applicable)

We value your feedback and are continuously working to improve our app based on user needs and suggestions.